Validation of the booking and Deposit
Booking is guaranteed only after receipt of a deposit (non-refundable), which is deduced from the final invoice on arrival. The deposit shall be paid no later than 10 days from the booking date. The deposit corresponds to 30% of the total amount of the stay, with a minimum of a night per booked room. The reservation becomes definitive upon receipt of the deposit. The deposit can be paid by credit card, bank transfer or cheque (payable to TOPSY Sarl – We only accept cheques from banks based in France). For online booking, the deposit is automatically withdrawn from your account by credit card.

Payment of the balance
The stay amount has to be settled on the arrival. Additional services not mentioned in this contract are to be paid on check-out.

Check-in
The customer shall arrive between 4:00 pm and 7:00 pm.

Check-out
Rooms must be free at 11:00 am. Beyond 12:00 am an additional night is charged.

Customer cancellation
Any cancellation must be notified by registered letter or e-mail to the management.
• It is accepted and acknowledged by all parties that the deposit is refunded only in case of “force majeure”, fulfilling the criteria laid down in Article 1148 of the Code Civil and duly justified in a maximum of 3 days delay from the effective knowledge of the operative event.
• If the customer does not arrive before 7 pm on the scheduled date of the beginning of the stay, this contract becomes null and void in law and the management may dispose of its rooms. The deposit is retained and the management is allowed to demand the balance of the price of the stay.
• If the stay is cut short, there is no refund. The price for the cost of accommodation remains entirely with the owner. Unused additional services will be refunded.

Change of rooms
If necessary, without the customer being eligible for any compensation, the management reserves the right to change the room initially booked by the customer by another room of the same capacity.

Capacity
The present contract is written for a precise number of people. If the number is above that level, the management holds the right to refuse the additional customers. This refusal cannot be considered as a modification or a rupture of the contract from the part of the management. In case of departure of the customer, none repayment can be considered.

Animals
Please warn us in advance if you plan to come with your dog. They are most welcom but on leash.